sbobe Platform Privacy Notice
This page describes what we collect when you use sbobe and how we keep that data protected. We at sbobe collect personal information to verify your identity, process deposits and withdrawals, comply with anti-money-laundering regulations, and improve our service. Your data is encrypted and stored securely on servers located in jurisdictions that meet international data-protection standards.
We are committed to transparency about our data practices. This privacy notice explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data. If you have questions about our privacy practices, contact our support team via in-app chat or email.
What Data We Collect on sbobe
Account Registration and Identity Verification
When you create a sbobe account, we collect your full legal name, email address, phone number, and date of birth. We use this information to set up your account and communicate with you about your account status, deposits, withdrawals, and service updates.
Before your first withdrawal, we require identity verification. We ask for a copy of your valid Indonesian ID (KTP, passport, or driver's license) and may request a selfie for facial matching. We use this information to verify your identity, comply with know-your-customer (KYC) and anti-money-laundering (AML) regulations, and prevent fraud.
Payment Information
We collect payment method details when you deposit funds into your sbobe account. This includes your e-wallet account information (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or your bank account details (for mobile banking, local payment, online payment, e-wallet transfers). We use this information to process your deposits and withdrawals and to reconcile transactions.
We do not store your full payment credentials on our servers. Payment processing is handled by third-party payment processors who comply with Payment Card Industry Data Security Standard (PCI DSS) requirements. We store only a reference to your payment method so you can initiate future transactions without re-entering your details each time.
Betting and Gaming Activity
We collect data about your betting and gaming activity on sbobe. This includes your bets on Liga 1, Piala Indonesia, Piala AFF, Champions League, and other football markets; your play on live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger); your slot-game sessions (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways); and your esports market activity (Mobile Legends, Free Fire, PUBG Mobile).
We use this data to calculate your account balance, settle bets, detect fraud, and comply with regulatory requirements. We also use aggregated, anonymized activity data to improve our platform and understand user preferences.
Device and Usage Information
We collect information about the devices you use to access sbobe, including your device type, operating system, browser type, and IP address. We also collect information about how you use our platform—which pages you visit, how long you stay on each page, and which features you use most frequently.
We use this information to troubleshoot technical issues, improve our platform's performance, and detect suspicious activity. We may also use this information to personalize your experience and recommend features or games that match your interests.
- KYC (Know Your Customer)
- Regulatory requirement to verify the identity of account holders. We collect ID documents and personal information to comply with KYC regulations.
- AML (Anti-Money Laundering)
- Regulatory requirement to prevent money laundering and terrorist financing. We monitor transactions and account activity for suspicious patterns.
- PCI DSS
- Payment Card Industry Data Security Standard. Third-party payment processors comply with PCI DSS to protect payment information.
- Encryption
- We use industry-standard encryption (TLS/SSL) to protect data in transit. Sensitive data is encrypted at rest on our servers.
How We Use and Protect Your Data
Data Use and Retention
We use your data for the following purposes: account creation and management, identity verification and KYC/AML compliance, payment processing and transaction settlement, fraud detection and prevention, customer support, platform improvement, and regulatory reporting.
We retain your data for as long as your sbobe account is active and for a period after account closure as required by law. Identity documents and payment information are retained for at least five years to comply with regulatory requirements. You may request deletion of your data subject to legal and regulatory obligations.
Third-Party Processors and Data Sharing
We share your data with third-party service providers who assist us in operating sbobe. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification services, and hosting providers. We require all third-party processors to comply with data-protection standards equivalent to our own.
We may disclose your data if required by law, court order, or regulatory authority. We do not sell your data to third parties for marketing purposes. We may share aggregated, anonymized data with analytics partners to understand platform usage trends.
Data Security and Encryption
We at sbobe use industry-standard encryption (TLS/SSL) to protect data in transit between your device and our servers. Sensitive data—such as identity documents, payment information, and account credentials—is encrypted at rest on our servers using AES-256 encryption.
Our servers are located in data centers that meet international security standards. We implement access controls, firewalls, and intrusion-detection systems to prevent unauthorized access. We conduct regular security audits and penetration testing to identify and address vulnerabilities.
We monitor our systems for suspicious activity and maintain incident-response procedures. If we detect a data breach, we will notify affected users and relevant authorities as required by law.
Your Rights Regarding Your Data
You have the right to access your personal data held by sbobe. You may request a copy of your data by contacting our support team. We will provide your data in a portable, machine-readable format within 30 days of your request.
You have the right to correct inaccurate data. If you believe your personal information is incorrect, contact our support team to request corrections. You have the right to request deletion of your data, subject to legal and regulatory obligations. We may retain certain data for compliance purposes even after account closure.
You have the right to object to certain uses of your data, such as marketing communications. You can opt out of marketing emails by clicking the unsubscribe link in any email we send. You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your sbobe experience. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track your activity on our platform.
We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them). We also use analytics cookies to understand how users interact with sbobe and to improve our platform.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, disabling cookies may affect your ability to use certain features of sbobe.
Data Location and International Transfers
Our servers may be located outside Indonesia. Your data may be transferred to and stored in jurisdictions outside Indonesia as part of our normal operations. These jurisdictions may have different data-protection laws than Indonesia. By using sbobe, you consent to the transfer of your data to jurisdictions outside Indonesia.
We ensure that data transfers comply with applicable data-protection regulations. We use standard contractual clauses and other mechanisms to ensure that your data receives adequate protection during international transfers.
Contact Us About Privacy
If you have questions about our privacy practices, want to access your data, or wish to exercise your privacy rights, contact our support team via in-app chat or email. We respond to privacy inquiries within 10 business days. For urgent privacy concerns, use the in-app chat feature for faster response.
We at sbobe take your privacy seriously and are committed to protecting your personal information. This privacy notice may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or in-app notification.